BY COLLEEN
FRANCIS
Over 90% of a sales dialogue is interpreted
through non-verbal communication. This includes
facial expressions, physiology, and body
language or positioning. But, it also includes
your tone of voice, and such other factors
as your choice of clothing, the car you
drive, or the brand of laptop computer you
use. Since we tend to react more to what
we think a person meant than to what they
actually said, when attempting to build
rapport, we need to pay just as much attention
to our non-verbal signals as we do to our
words.
To read the rest of this article and learn
the Top 10 Ways to Improve Your
Non-Verbal Communication Click
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